FAQ

Where do I sign in? At app.supplysynk.com, for every business you belong to. Your business address (yourshop.supplysynk.com) is your online store; signing in there takes you to app.supplysynk.com.

Does it work on my phone? Yes, in your phone's browser. Use Scan at the top to find, adjust or count products with the camera.

Can I import from Square or a spreadsheet? Yes: Products → Import accepts CSV and Excel files, including Square's item export. See Products.

Why can't I delete a product? Products that appear on orders or purchase orders can't be deleted, so your history stays correct. Archive them instead (Status → archived).

Why is a product's stock negative? A sale was recorded (often from Square) when SupplySynk showed less stock than was really there. Do a stock count to correct it.

Someone didn't get their invitation email. Admin → Members → Copy link and send it yourself, or Resend.

Can I connect my own software or website? Yes. Use the REST API with an API key, webhooks for changes, or MCP for AI assistants. See API and webhooks and AI assistants (MCP).

Who can see costs and margins? Staff and above (staff, managers, admins and owners) see cost prices, margins, stock value at cost and purchase order amounts. Viewers don't.

Can I use SupplySynk in India? Yes. Choose India as your country when you sign up (or under Settings → Business profile → Country and currency before your first order). Money shows in rupees with lakh and crore grouping, dates as 15 Oct 2026, addresses ask for your State/UT and 6-digit PIN code, and phone numbers are checked and saved as +91 98765 43210 (landlines need their STD code). GST is worked out from your tax settings (GST rate, HSN code and MRP on each product); GST bills (tax invoices, credit notes, GSTR-1 export) are coming next.

How do I get help? Use the contact page.